Refund policy

Les Grandeur Medical Spa is committed to providing exceptional service and high-quality products. However, due to the nature of our services and the hygiene protocols in place, we have the following return policy:

Services:

• All sales of services are final. Due to the customized nature of our services and the perishable nature of treatment components, refunds cannot be issued for services rendered.
• We understand that unforeseen circumstances may arise. If you need to reschedule your appointment, we require at least 24 hours notice. Cancellations with less than 24 hours notice may be subject to a cancellation fee.

Products:

• Unopened and unused retail products may be returned within 30 days of purchase for a full refund, with the original receipt.
• Opened or used retail products are non-refundable. 
• Due to hygiene concerns, we cannot accept returns on skincare products that have been opened or used.

Exceptions:

• In rare instances, we may authorize a return or exchange for a service or product at our discretion. This may be due to extenuating circumstances or product malfunction.

Return Process:

• To initiate a return of a retail product, please contact us by phone at (346) 484-4809 or email at info@lesgrandeur.com 
• We will provide you with instructions on how to return the product.
• You are responsible for all shipping costs associated with returning a product.

Refunds:

• Once we receive your returned product and verify it meets the return criteria, we will issue a full refund for the purchase price (excluding shipping costs) within 5 business days. 

We encourage you to carefully review the descriptions of our services and products before making a purchase. If you have any questions about our return policy, please don't hesitate to contact us.